For most items, if you are unsatisfied for any reason, byrch.com will process a return for you.
To return an item, please contact us via email at firstname.lastname@example.org for an RMA (Return Merchandise Authorization) . Items are shipped from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address.
To receive a refund, please:
- Contact us within 7 days of the receipt of your items
- Contact email@example.com for an RMA number and include it in your package
- Ensure that items are unused and unassembled, in their original condition, and in their original packaging
Please be aware:
- If the return is not due to damaged, defective, or incorrect merchandise, you are responsible for costs associated with return shipment. Your credit card will be refunded in full, minus original shipping fees.
- Returns made to byrch will be refunded in the form of the original payment method.
- We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return be sent as a trackable package.
- The credit for your return will be applied to the credit card used to make the purchase.