Shipping Policy

How much is shipping?
We provide FREE shipping on all orders to the continental United States. At this time we do not ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, P.O. Boxes, international addresses, APO or FPO addresses.

How long will it take to receive my order?
To determine when items will arrive, please refer to the availability listed on your particular item's detail page and then add appropriate transit time. :
-Standard ground delivery: 3-5 business days transit time
-Freight delivery: 5-7 business days transit time

(All items ship via standard ground, unless specifically noted as freight delivery on the product detail page)

For example, the Straight Desk from Legare ships standard ground and is available to ship within 2-3 business days. From the time you place your order for this item, it will arrive at your door within 2 weeks (3 days to leave warehouse + 5 days in transit = 8 days).

How will you ship my order?
All items placed through byrch.com are shipped via FedEx ground or UPS ground, unless specifically stated as shipping via freight delivery on your product's detail page.

Freight Delivery
All items requiring freight delivery are oversize and require special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via special freight delivery.

To ensure the best possible experience for our customers, we use special in-home furniture carriers for all our freight deliveries. In these cases, our carriers will phone you to set up a delivery appointment prior to delivery. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. For orders that ship with our special in-home carriers, your items will be unloaded by 2 delivery people and delivered to the ground floor curbside or outside front door area.

Please read the following accepting freight guidelines prior to receiving your package - they can help make receiving freight a pleasant experience:

How to Receive Freight
Our artisans take great care in packaging their designs to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur.

This is why we encourage you to inspect all packages for damage before signing for the package. If you sense that there is any kind of freight damage, take some time to open the package while the driver is present and inspect the goods. Ask the driver to note any damage on the delivery receipt (ie. the box is crushed on the top corner, punctured or wet).

If the shipment is in very poor condition, you have the option to refuse the entire shipment or part of the shipment. Then contact orders@byrch.com as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible.

We recommend that you keep all packaging until you are completely satisfied with your order.

How can I view the status of my order?
You can instantly review the status of all your pending and past orders. Click My Account in the top right-hand corner of any page and login using the email address and password you used to place your original order. Once your order has shipped, the order status will change to "Shipped" and you will receive delivery confirmation via email.

Can I have my order shipped outside of the US?
byrch.com ships to the continental United States only. At this time we do not ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, P.O. Boxes, international addresses, APO or FPO addresses.